Privacy Policy

The website interplak.cl is operated by Interplak Ltda., tax ID (RUT) 76.097.568-0, domiciled at Av. Padre Hurtado Central 1531, office 312, Las Condes, Santiago, Chile.

For questions about this policy or about the processing of your personal data, you can write to us at contacto@interplak.cl.

This policy is governed by Law No. 19,628 on the Protection of Privacy and, once in force, by Law No. 21,719, which regulates the protection and processing of personal data, as well as other applicable Chilean regulations.

When you use the contact form, we collect:

• Identification and contact details: name, company, email and, optionally, phone number.
• Inquiry information: solution of interest and message, including any details you choose to provide voluntarily.
• Consent record: acceptance of this policy, along with the date and time it was granted.

In addition, browsing the site may generate technical data, such as IP address, device type, browser and pages visited. This data is necessary for the site's operation and security.

We recommend you do not include confidential information, sensitive personal data, or third-party details that aren't necessary for your inquiry.

We process the data from the form on the basis of your consent, which you grant by checking the acceptance box before submitting your inquiry. You may withdraw this consent at any time by writing to contacto@interplak.cl, without affecting the lawfulness of the processing carried out before the withdrawal.

The technical data necessary for the site's operation and security is processed on the basis of Interplak's legitimate interest in keeping the service operational and secure.

We use your personal data to:

• Handle your inquiry: respond to requests for information, quotes and technical advice on our products and services.
• Provide sales follow-up: coordinate meetings and maintain communications related to your requirement.
• Manage requests: record, organize and route inquiries to the appropriate area.
• Keep the site operational and secure.

We do not use your data for purposes other than those disclosed, nor do we sell it to third parties.

To manage inquiries and operate the site, Interplak uses the following providers:

• Vercel: website hosting.
• Make: automation of the contact form's data submission.
• Google Sheets (Google Workspace): logging and tracking of inquiries received.
• Google Maps: display of our office location on the contact page.

These providers may store or process data outside of Chile, under their own terms of service and data protection guarantees. Access to the information is limited to Interplak staff who need it to manage inquiries.

This website uses only technical cookies that are necessary for it to work and stay secure. We do not use analytics, advertising or tracking cookies.

The contact page includes an embedded Google Maps map. When you visit that page, Google may set its own cookies and process technical data under its privacy policy (https://policies.google.com/privacy).

You can manage or block cookies in your browser settings. Blocking technical cookies may affect how some parts of the website work.

We retain the data submitted through the form for one year from the last communication with you, unless there is an ongoing business relationship or a legal obligation that requires retaining it for longer.

Once that period has elapsed, the data is deleted or anonymized.

Interplak adopts reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, alteration or disclosure. These include access-permission controls, protection of the accounts used, and management of technology providers.

No electronic system can guarantee absolute security.

As the data subject, you may exercise the rights recognized by applicable regulations, including:

• Access: find out what data of yours we process.
• Rectification: correct inaccurate or incomplete data.
• Deletion: request the deletion of your data.
• Objection: object to certain processing.
• Portability and blocking: under the terms established by Law No. 21,719 once in force.

To exercise these rights, write to contacto@interplak.cl stating your name, the right you wish to exercise, and a means of contact. We will respond within the timeframes established by applicable regulations.

The site may include links to external sites that have their own privacy policies. Interplak does not control the practices of those sites, so we recommend reviewing them before providing personal information.

Interplak may update this policy to reflect changes to the site, to the tools used, or to applicable regulations. The current version will always be available at interplak.cl, with its update date.

• Company: Interplak Ltda. (RUT 76.097.568-0)
• Address: Av. Padre Hurtado Central 1531, office 312, Las Condes, Santiago, Chile
• Email: contacto@interplak.cl
• Website: https://interplak.cl